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Returns and Exchanges:

  • If you are not satisfied with your purchase, you can return your order within 30 days of invoice to your original payment method.
  • Items returned are subject to a 15% restocking fee.
  • Products must be in the new, un-used condition and include the original box and packaging with all tags included.
  • Once your return is received and inspected by Tour & Ride, your refund will be processed and a credit will be applied to your credit card. Please note it may take an additional 3-10 business days after your credit is applied and posted to your account.
  • You are responsible for all shipping costs with getting your order back to our warehouse.

Used / Damaged Merchandise:

  • Any merchandise which has been installed or tried out on your bike is considered used.
  • Any merchandise which shows signs of use (wear, bugs, dirt, scuffing etc) or otherwise is in a condition other then it was received cannot be returned.

No returns or exchanges on:

  • GIVI Helmets are not accepted for returns/exchanges or refunds.
  • Installed electrical items.
  • Used merchandise which includes installed products.

Domestic Returns:

  • Customer is responsible for shipping items back to us with the carrier of their choice.
  • All shipments must be made prepaid, packages shipped COD will be rejected.

International Returns:

  • International shipments should select a carrier that does not levy brokerage fees. Customer is responsible for any applicable brokerage or custom charges.
  • Any items shipped COD or have additional brokerage fees that are charged to Tour & Ride upon delivery will be rejected.

Defects:

  • Each manufacturer has their own warranty policy. Tour & Ride does not provide any direct warranty on any item sold.

Returns Process:

  • Please email us at Customer Support with your order number and we will setup your return for you or you may call us at 775-359-8687 M-F 9AM-5PM PST.
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