Returns and Exchanges:

• If you are not satisfied with your purchase, you can return your order within 30 days of invoice to your original payment method.
• Items returned are subject to a 15% restocking fee.
• Products must be in the new, un-used condition and include the original box and packaging with all tags included.
• Once your return is received and inspected by Tour & Ride, your refund will be processed and a credit will be applied to your credit card. Please note it may take an additional 3-10 business days after your credit is applied and posted to your account.
• You are responsible for all shipping costs with getting your order back to our warehouse.

Used / Damaged Merchandise:

• Any merchandise which has been installed or tried out on your bike is considered used.
• Any merchandise which shows signs of use (wear, bugs, dirt, scuffing etc) or otherwise is in a condition other then it was received cannot be returned.

No returns or exchanges on:

• GIVI Helmets are not accepted for returns/exchanges or refunds.
• Installed electrical items.
• Used merchandise which includes installed products.

Domestic Returns:

• Customer is responsible for shipping items back to us with the carrier of their choice.
• All shipments must be made prepaid, packages shipped COD will be rejected.

International Returns:

• International shipments should select a carrier that does not levy brokerage fees. Customer is responsible for any applicable brokerage or custom charges.
• Any items shipped COD or have additional brokerage fees that are charged to Tour & Ride upon delivery will be rejected.

Defects:

• Each manufacturer has their own warranty policy. Tour & Ride does not provide any direct warranty on any item sold.

Returns Process:

• Please email us at Customer Support with your order number and we will setup your return for you or you may call us at 980-213-5480 M-F 10AM-4PM EST.