Return Policy

  • If you are not satisfied with your purchase, you can return your order within 30 days of invoice to your original payment method.
  • Items returned are subject to a 15% restocking fee.
  • Products must be in the new, un-used condition and include the original box and packaging with all tags included.
  • Once your return is received and inspected by Tour & Ride, your refund will be processed and a credit will be applied to your credit card. Please note it may take an additional 3-10 business days after your credit is applied and posted to your account.
  • You are responsible for all shipping costs with getting your order back to our warehouse.

Used / Damaged Merchandise:

  • Any merchandise which has been installed or tried out on your bike is considered used.
  • Any merchandise which shows signs of use (wear, bugs, dirt, scuffing etc) or otherwise is in a condition other then it was received cannot be returned.

No returns or exchanges on:

  • GIVI Helmets are not accepted for returns/exchanges or refunds.
  • Installed electrical items.
  • Used merchandise which includes installed products.

Domestic Returns:

  • Customer is responsible for shipping items back to us with the carrier of their choice.
  • All shipments must be made prepaid, packages shipped COD will be rejected.

International Returns:

  • International shipments should select a carrier that does not levy brokerage fees. Customer is responsible for any applicable brokerage or custom charges.
  • Any items shipped COD or have additional brokerage fees that are charged to Tour & Ride upon delivery will be rejected.


  • Each manufacturer has their own warranty policy. Tour & Ride does not provide any direct warranty on any item sold.

Returns Process:

  • Please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. with your order number and we will setup your return for you or you may call us at 775-359-8687 M-F 9AM-5PM PST.

Customer Care

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